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*Please note that resizing hats may require replacement of the sweatband (additional $25) or lining (additional $15)
**We can clean and repair most hats. Send your hat to our store for a full inspection.
Featured in Los Angeles Magazine’s BEST OF LA “BEST HAT REPAIR”
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CUSTOMER SERVICE (818) 563-3025
Please call during regular business hours.
M-F 10am-4pm (Pacific Time)
IMPORTANT: Terms of Service for Baron Hats, Inc., Hat Hospital and Spa Services:
PLEASE READ CAREFULLY BEFORE SENDING HATS OR OTHER ARTICLES TO THE HAT HOSPITAL AND SPA.
BY “CLICKING THROUGH” TO OUR “ADD TO SHOPPING CART” BUTTON ABOVE, YOU CONFIRM THAT YOU HAVE READ THIS AGREEMENT, ALONG WITH OUR GENERAL SERVICE AGREEMENT HERE AND AGREE, UNDERSTAND AND ACCEPT ALL TERMS AND CONDITIONS FROM BOTH AGREEMENTS AS SET FORTH WITHOUT RESERVATIONS.
Baron Hats, Inc. strives to provide its clients with the highest level of service possible.
Baron Hats, Inc. services are provided subject to your (“Customer”) compliance and acceptance with the terms and conditions set forth below.
Please read the following agreement carefully.
“Customer” use of any of Baron Hats, Inc. services indicates an agreement to be bound by the terms and conditions set forth below.
This agreement is strictly between Baron Hats, Inc. and the Customer and the hat (“garment”), that they have requested to be cleaned, blocked, repaired, etc., and does not in any way constitute or imply any relationship with any other parties.
As a condition to using any of Baron Hats, Inc. services, and mutual benefit of both Baron Hats, Inc. and the Customer, the undersigned (“Customer”) agrees to the following terms and conditions:
Garment Care, Missing or Damaged Goods:
Baron Hats, Inc. will use reasonable efforts to try to ensure that cleaning, blocking, repair or other hat related work is maintained at a high level of quality.
Baron Hats, Inc. due to time constraints and accessibility of said hat (including, but not limited to the absence of care labels), does not read manufacturer suggested care and washing/drying labels.
Baron Hats, Inc. accepts no liability for damage due to normal wear and tear or shrinkage during cleaning and drying of said hats.
Baron Hats, Inc. accepts no liability for “special care” and delicate items that require special attention to be cleaned.
Baron Hats, Inc. reserves the right to refuse cleaning any garment.
Baron Hats, Inc. does not guarantee removal of all stains.
Baron Hats, Inc. is not responsible for loss of or damage to any personal or non-cleanable items attached to garment or in the shipping box such including, but not limited to jewelry, special hatband’s, accruements, stampede strings, “Chicago” buttons, buckles, Conchos, etc.
We ask each Customer to please determine whether they can accept the loss of any garment, if not please do not sent it to us.
Customer must notify Baron Hats, Inc. within 5 business days of receipt of a delivery of any lost or damaged items from that particular delivery, failure to do so constitutes waiver of a claim for any lost or damaged items from that delivery.”
Baron Hats, Inc. liability under this agreement shall be limited to general money damages in an amount not to exceed the charges term of service paid by Customer in the term under which the damages are alleged to have occurred. This liability shall be the extent of Baron Hats, Inc. liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute Customers exclusive remedy. In no event will Baron Hats, Inc. be held liable or be responsible for any consequential, special, indirect, incidental, or punitive loss or damages whether or not Baron Hats, Inc. knew or should have known of the likelihood of any loss or damages. Baron Hats, Inc. disclaims all warranties express or implied with respect to the services rendered under this agreement.
Entire Agreement / Choice of Law:
This agreement and any documents referred to herein constitute the complete, exclusive, and entire agreement between the parties, may not be modified except in writing signed by both parties, and shall be governed by the state of California which it operates.
WE ARE NOT RESPONSIBLE FOR ARTICLES NOT CLAIMED
UNCLAIMED HATS WILL BE HANDLED IN ACCORDANCE WITH STATE REGULATIONS
We exercise utmost care in processing articles entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual article. Nevertheless, we cannot assume responsibility for inherent weaknesses of or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to fur felts (both rabbit and beaver), wool felts , blends, suedes, leathers, silks, satins, double-faced fabrics, vinyls, polyurethane’s, as well as straws, both machine and hand woven, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells and sequins, feathers, hatband’s, or any other accoutrements attached to the articles to be cleaned, blocked and repaired. We are also not responsibility for accruements attached to the hats, that are misplaced in shipping.
In cleaning we cannot guarantee against color loss and shrinkage: or against damage to weak and tender fabrics. Differences in details of “count” (that is how many articles you ship), or details of cleaning and/or repair work to be done must be examined by customer, and any discrepancies must be reported within 48 hours. Unless a list accompanied the bundle, our count and details must be accepted.
Additionally we are not responsible for item lost or stolen from designated drop off or delivery areas or “in route” to our shop, or from our shop back to customer. Customer understands, accepts and agrees that they shall send said articles via major carrier with “delivery confirmation” or “signed confirmation”, and that said articles shall be insured by customer value of their determination. When completed, articles shall be shipped back to customer via their options that they select on our website, and shall be insured value as placed by customer. This insurance shall constitute any and all liability of said articles inconclusive with respect to any lost or damaged article, and customer shall have no other rights to any other compensation.
Besides the terms and conditions as set forth hereto, Customer also agrees, understand and accepts all terms and conditions as set forth in our general service agreements, which can be found here.
By clicking through to order hat restoration via our Hat Hospital and Spa, Customer confirms that they have read our Customer Service Agreement as stated in our website Customer Service Agreement (see link able), and understands, accepts and agrees to all its terms and conditions.