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PLEASE
BE ADVISED THAT BY ORDERING SAID MERCHANDISE YOU HAVE AGREED AND
ACCEPTED ALL PROVISIONS BELOW:
RETURN POLICY:
GENERAL
STATEMENT ON RETURNS AND REFUNDS
By
ordering a hat from Baron Hats, customer understands, agrees and
accepts they have read our service agreement, including, but not
limited to our return policy, and accept, agree and understand
all the terms and conditions. Specially (but not limited to) the
refund policy. All hats ordered on our website, via phone, or
in store, whether they be “offered” hats (that is, specific hats
that are featured on the website), or personal custom made hats
(that is, hats that are not offered on the website, but have been
requested by the customer) are hand made to order. We do not carry
any of these hats “off the shelf”. Therefore, as is standard in
the custom industry, we do not offer refunds. If a hat is crafted
and delivered, the customer accepts these terms and conditions.
However, Baron Hats does offer a Satisfaction Guarantee (please
see below), which basically states that they will rework the hat
(for style, materials, size, etc.), until the customer is satisfied
(please read limitations below). Depending on the nature of the
complaint, Baron’s may also pay shipping charges as well. In specialized
cases, Baron’s will also offer full or partial store credit for
a retuned hat. However the decision on this credit, and the amount
afforded shall be solely by the desecration of Baron Hats.
Bottom
line: Customer understands, agrees and accepts that they can not
arbitrarily return a hat that has been crafted for them and shipped
and delivered for a cash or credit refund, and by placing said
order, customer understands, and shall accept and agree to all
terms and conditions set forth in our Service Agreement.
Please
read below for further details, terms and conditions.
Our Satisfaction Guarantee
(please see our "Return Policy Details"
below for exceptions)
Take
note that CUSTOM HAT ORDERS, as is stated in the terms and conditions
that you agree upon at the time of ordering are not refundable.
Baron Hats will rework the hat, depending on the nature of the
complaint, until the customer is satisfied with the hat (shipping
and handing will be discussed on a case by case basis, again depending
on the nature of the complaint).
IMPORTANT
NOTICE TO CUSTOM HAT CUSTOMERS
Please
be advised that because of the unique nature of creating custom
hats including, but not limited to, the special custom sizing
of said hat, purchasing of special materials, custom pattern cutting
which renders said material unique to the specific hat, , creating
of special blocks, employment of specialized craftsmen and individual
field research, you can not cancel an order once it is processed.
By ordering said hat, you accept and agree to all provisions as
set forth in this service agreement, and by so ordering you agree
accept and understand that you have entered into a legal and biding
agreement. Baron Hats therefore has the right, where applicable
to utilize any and all legal recourse if said customer shall attempt
to default on their legal and biding obligations.
DELAYING
OF SHIPPING - "RUSH" ITEMS - CUSTOMER CHANGES
Customer
agrees, accepts and understands that in the case of items (including
hats), that are to be shipped by a designated date, Baron Hats
is not responsible, if such items have been delayed because of
customer instigated changes. For example, in many cases, Baron's
shall send photos of hats to customers via e-mail or regular mail
for their approval. If customer continues to ask for changes to
said hat, Baron's is not responsible for such delays, and therefore
customer agrees, accepts and understands that they can not instigate
any refund or chargeback. This is especially prevalent if said
changes are beyond the original order as stated on our official
invoice. An example would be if the customer decided "after
the fact" , and once they receive documentation (including,
but not limited to photographs), that they now want a different
color, style, band, or if customer feels said accoutrements, or
details to said hat as described and/or shown on the ordinal invoice
(in the way of text or photo) do not "match" the ordinal
photo or text in the official invoice. Because conceptualization
of artist creations are extremely subjective, and can be subject
to infinite interpretation, Customer agrees, accepts and understands
that such disputes as to the artistic "matching" of
the final Baron created product with the original concept (in
text and/or photo), shall be solely the discretion of Baron Hats,
and that their decision is final. Concurrently, Customer can not
ask for a refund, nor force a chargeback for these heretofore
stated reasons (and others reason as spelled out in this service
agreement). Baron Hats, however, shall complete said ordered hat
(or item), and ship it to the customer after such disputes have
been resolved.
CHARGEBACK
POLICY
IMPORTANT:
Customer agrees, accepts and understands that because of the nature
of custom orders, we can not accept refunds. In additional any
and all unauthorized “Chargeback’s” shall be
treated as a violation on the customers contract which they enter
into when they “click through” to order their merchandise.
Customer agrees, accepts and understands, that if they should
instigate an unauthorized Chargeback on any orders, they shall
be in violation of said contract, and Baron Hats has the authority
to seek any and all remuneration from said customer, including,
but not limited to our billed time to address said Chargeback,
and any and all staff inter-company or attorney fees to defend
said action from the customer.
CANCELLING OF ORDER
As stated in this RETURN POLICY, customer agrees, understands
and accepts that orders can not be cancelled or refunded.
However in some rare
or special cases if an order is cancelled within 24 Hours, and
work had not been started on the order,
and/or
material ordered, Baron Hats may be able to refund the order.
The decision for this refund is solely through the discretion
of Baron Hats,
Inc, and their decision is final.
This Refund is subject
to a minimum charge of 25% of the total order (including shipping
and handling) to cover bank, Internet
and other service
charges related to this transaction. If the transaction was processed
through other services, including, but
not limited to
Pay Pal, Discover, or American Express or through bank wire services,
there could be additional charges. If the
order had begun
processing, including but not limited to expenses for materials
(cost and shipping), or labor, these charges
shall also be included,
and will begin at a minimum of $35, and increased depending on
the nature of the project, and how far into
the process the order had progressed. All refunds and charges
shall be decided and administered solely by Baron Hats, Inc.,
and customer agrees, accepts and understands
the terms and conditions of this refund policy.
If customer decides arbitrarily to simply
cancel an order, especially after the first 24 hours that the
order was processed,
customer agrees, understands and accepts that Baron Hats has the
right to refuse said refund, and/or under special
circumstance, which shall be determined
solely by Baron Hats, inc., may refund a portion of said order,
minus any and all
deductions as discussed in this Service Agreement.
Satisfaction
Guarantee Limits of Service
As
stated, Baron Hats shall rework a hat to a customer's satisfaction.
However, in unique situations, after a hat is reworked multiple
times, a customer may continue to find fault with the hat. In
such cases, there must be a final resolution, otherwise technically
a hat could continue to be reworked indefinitely. Therefore, customer,
understands, agrees and accepts that Baron Hats shall rework a
hat three (3) times in order to satisfied the customer.
However, after the third reworking of said hat, if customer still
is not "satisfied", it shall be Baron Hats final discretion
whether to continue working the hat. If Baron Hats, after the
third reworking of the hat, concludes that the hat has been made
to the specifications of the original description of said hat
and/or to the original complains of said customer, Baron Hats
has the right to send the hat back tot he customer, and the customer
agrees, accepts and understands that this shall constitute completion
of the Satisfaction Guarantee, and agrees, accepts and understands
that this shall fulfill Baron Hats total obligation towards this
specific order, and that the customer shall accept said hat, and
can not under any circumstances demand, request, or instigate
a refund. Any refunds or discounts for said order shall be totally
the decision and discretion of Baron Hats. If, after Baron Hats
obligation has been met as per the above mentioned terms and conditions,
customer instigates a refund, including, but not limited to a
"charge back" via their bank of record for said order,
Barons has all rights to challenge said refund, and demand a reversal
of said refund and/or charge back, and customer shall, under all
terms as set forth in this Return Policy and Service Agreement,
agree and accept this reversal, and shall not challenge said reversal.
If said hat or merchandise has been sent to customer after three
(3) attempts to rectify any complains, customer agrees, accepts
and understands that delivery of said hat to customer, whether
customer accepts the hat or not, shall constitute total obligation
of said Satisfaction Guarantee. Furthermore, if customer should
attempt to return the hat, this shall not constitute non-delivery
of said hat, and customer agrees, accepts and understands that
under these circumstances, Baron Hats shall still enjoy the fulfillment
of their obligations as set for hereto, whether or not said hat
is in customers possession or if they refuse delivery of hat,
or attempt to send it back and customer can not and shall not
receive a refund.
ON
"SHOP" OR "STOCK" ITEMS:
Shop or Stock items are unconditionally guaranteed. If you are
not satisfied with your purchase, please notify us within 30 days
of receipt of your merchandise, and we will gladly exchange, credit,
or refund the cost of the item excluding shipping, insurance and
handling charges depending on the terms and conditions of the
item.
This return policy excludes certain items or types of orders
-- especially CUSTOM HAT ORDERS. please see special refund conditions
for custom or other special order items, especially under the
RETURNS POLICY DETAILS: CUSTOM HAT ORDERS.
We cannot reimburse shipping and handling charges, so please be
aware that the shipping, handling and insurance charges will be
deducted from your full invoiced price. If you are purchasing
a product that has "Free Shipping" our actual shipping charges
to you will be deducted from your return refund. These deductions
includes charges from shipping companies who return undelivered
or unopened items. As part of our policy, you agree to send back
to us any items with a DELIVERY CONFIRMATION, via USPS, UPS or
FEDEX, along with proper INSURANCE (simply factor the price of
the original shipping charges) at your expense. We can not be
responsible for any merchandise that is return to us without a
CONFIRMATION and INSURANCE. We must have "proof of delivery"
in order to properly refund an item. Any items returned to us,
must include a copy of the original invoice or packing slip. Please
retain your original invoice or packing slip, since you may need
it for your records!
We
adhere to the terms and conditions as set forth in your banking
or other credit card or checking policies with regards to "assumption
of responsibility" as to the purchaser. If, for example we
receive an order and the invoiced item clears and is processed,
this constitutes a legal and binding transaction. We assume that
the person who is purchasing the item is the person who has requested
it. Therefore said order is not refundable solely because there
is a claim that the credit card holder did not personally authorize
it. Cases of stolen cards or credit card fraud must be handled
as is procedure with your banking institution.
**RETURNS
POLICY DETAILS: CUSTOM HAT ORDERS
As
stated in the terms and conditions in our shopping cart, Custom
Hat Order are NOT refundable. Baron Hats will rework the hat,
depending on the nature of the complaint, until the customer is
satisfied with the hat (shipping and handing will be discussed
on a case by case basis, again depending on the nature of the
complaint).
When a custom hat is shipped back to be worked on, the hat must
be in original condition and packaging; otherwise, additional
charges may be applied.
IMPORTANT:
On specific returns, in which a customer has given us wrong information
(including, but not limited to a wrong hat size, description,
etc., ; or the customer is disputing the order), and the customer
does not want the item repaired, replaced, or exchanged for another
item, but rather only a refund (presuming their request adheres
to our "Return Policy" requirements), there will be
a 20% Restocking Fee and a 15% Reprocessing Fee, which is deducted
from your original purchase price. It is solely the discretion
of Baron Hats, as to when this Restocking Fee shall apply and
their decision is final.
Please read all hat size and specification information on your
invoice carefully. If you give us a specific hat size and once
you receive the hat, you find the hat does not fit, we will be
happy to change the size of the hat, however there will be a charge
for both the labor and shipping. If, of course, the hat was made
in the wrong size or any hat specification errors are our fault,
we will fix your hat at no charge.
Please be aware that unless specifically noted, custom hats, and
other special hats take between four to six weeks to create. Shipping
options (i.e.: UPS Ground; Two Day; One Day Overnight, etc.) refer
to shipping after the hat is completed.
If
a customer returns a hat and asks for multiple changes or changes
in whole or part which were not part of the original order, or
are deemed by Baron's to be substantially different from the initial
order description, it becomes Baron's sole desecration whether
to charge extra for these changes. In either case please be aware
that specific alterations usually necessitates the procurement
of specialty materials and/or craftsmen to facilitate said changes,
which may take upwards of an additional three to four months,
or more, both for finding the stock, shipping and re-design. Baron's
will make every effort to continue communication with the customer
during this time, including, but not limited to e-mails, phone
calls, mail, and photos, both mailed and/or transmitted via e-mail
or fax to show the progress of said order. However, it is also
the responsibility of the customer to keep a running communication
with Baron's on said project. This additional time does not in
any way void our Satisfaction Guarantee, and the customer understands,
agrees and accepts these conditions and can not make cause to
request a refund for this delay.
Unfortunately, we cannot accept refunds for merchandise that has
been specially ordered, or is custom hand-made-to-order. Additionally,
a small number of products are non-returnable, either due to their
custom nature or because they are special order items. If you
have any questions about whether a product is returnable, please
call us in advance of ordering. However, you may return these
items as many times as you want to have them adjusted until such
time as you are satisfied with the fit.
As
noted in the custom hat payment request form: " By placing
this order for a custom hat, and clicking on our "purchase
button" you ACCEPT and AGREE to abide by
all the terms and conditions as set forth on www.baronhats.com,
(please see our customer
service section for specific details) in reference to purchasing
a Baron Hats, including, but not limited to our return policies,
warranties, exclusions, and conditions. Furthermore, our "Make
Order" button also states that by clicking said link, you
again are agreeing and accepting all terms and conditions as set
forth in this service policy, including but not limited to our
return policy. This "order" button is designed, so that
it will not take you to the order page unless you physically click
on it, and customer agrees and accepts this clicking of said order
button as an "electronic signature", which legally binds
you to all terms and conditions set forth herein. This includes
but is not limited to the provision of our “Total Satisfaction
Guarantee” as stated in our service agreement, which states
that we will work on your hat as many times as it takes until
you are totally satisfied with the finished production, however
we are unable to refund the purchase price.
CUSTOMERS RESPONSIBILITY OF COMMUNICATION
If
a customer receives a custom hat and is not satisfied with the
result, it is the customer's responsibility to contact Baron Hats,
via phone, letter or e-mail within 30 Days with their concerns.
Baron Hats can not be responsible for correcting said concern
if the customer does not communicate with us to let us know what
they would like improved upon. In other words, it is the customers
responsibility to actively participate in communicating with Baron
Hats just what is wrong with the custom hat, and what they would
like to improve upon it. If we do not hear from the customer within
30 days, we will assume that the customer is satisfied with the
merchandise. If, after 30 days, a customer should communicate
with us with a specific complaint, Baron Hats has shall have the
final decision on a case by case basis if they shall work on the
hat, and if there shall be any additional charges for said work
and/or shipping expenses.
This Thirty (30) Day provision for custom hat re-do's does not
relate to our Lifetime Guarantee, (see below). The Lifetime Guarantee
is in full effect along with its provisions and limitations
DELAYS
IN SHIPPING
Although we do not give refunds on special or custom order items,
furthermore, please understand that we do our best to have your
order to you when it is promised. However, because of the unique
nature of our items, especially in regards to, but not limited
to, custom hat orders, there are many factors outside our control,
that can cause your order to be delayed. We will make every effort
to keep you informed as to a running status of your order, and/or
any delays that may occur; and of course you are more than welcome
to contact us via phone or e-mail (please refer to our "contact
information"). However, the delay of an item for reasons
outside our control (including, but not limited to, acts of God,
special material delays, re-do's of orders, material exchanges,
need for special hat blocks or other custom equipment to create
your hat, shipping delays, equipment failure, etc.) can not constitute
a default, and a void of said order. You will receive your order
in as timely as fashion as we are humanly able to, and as long
as the item is in the process of being created, the order of said
item shall be active.
DAMAGE
IN SHIPPING
Baron
Hats, Inc., makes ever effort to insure the safe shipping of our
hats (Please see our ROYAL SHIPPING
TREATMENT page for more details). However once our merchandise
leaves our shop and is in the hands of our shipping providers
the condition of our hats when they arrive at their destination
is beyond our control. All out hats are Insured, so if you do
receive a hat from us that is damaged in shipping, simply return
the hat in the original packaging, and we will repair and or replace
the hat for you. If a hat arrives damage it does not constitute
in any way "defective" merchandise, and we will not
refund the purchase price for said damage. Customer understands,
agrees and accepts that it is their reasonability to send the
damaged merchandise back to us, after first communicating with
us of said damage, and we will repair and replace said merchandise.
SHIPPING
CHARGES
Unless
specifically indicated in writing by Baron Hats via mail or e-mail
only, customers agrees to assume responsibility for ALL return
shipping charges, when returning a hat or other merchandise to
Baron Hats for whatever reason. Under no circumstance, unless
customer has written pre-approval from Baron Hats, shall Baron
Hats refund any or all charges that customer may have incurred
in shipping charges, along with insurance, handling and supplies
for said shipping.
ATTORNEY AND ACCOUNTING FEES
Our
shipping order forms make it clear that the customer has agreed
and accepted to all terms and conditions herein, and if customer
should file a chargeback with their bank, or demand a refund,
Baron's shall constitute that as a false and/or fraudulent claim
and may at that time obtain the services of their attorney and/or
accountant, or outside service to rectify this chargeback or refund
demand. Customer shall be responsible for all fees including,
but not limited to Baron's attorney, accountant and/or outside
service fees in the course of challenging said chargeback or refund
demand.
SPECIAL LIFETIME GUARANTEE WARRANTY
Baron Hats offers our “Lifetime Guarantee” on specific
custom-hand-made-to-order hats, and other hats and merchandise
specifically noted to have our “Lifetime Guarantee”
Warranty in their order descriptions. A signed copy of this guarantee
will be included with your order of qualified hats, collectibles,
and/or merchandise.
Simply put, on these items, if at any point, under normal wear
and tear, you want to have your hat repaired, re blocked, or replaced,
simply return the hat with a copy of your original invoice or
packing slip, and Baron Hats of California will inspect the hat
and determine what method is needed to bring the hat back to its
original purchased condition. If the hat has been handled and
maintained properly, Baron Hats will repair, re block, and/or
replace the hat at no cost to you.
Shipping costs to Baron Hats Studios is the responsibility of
the recipient, and they agree to send the hat with Delivery Confirmation
via USPS, UPS or FEDEX, along with the appropriate Insurance (simply
figure in the original purchase price of the item). Baron Hats
will send you back your repaired or replaced hat, and pay all
shipping, confirmation and insurance costs back to you.
The return policy also adheres to the rules as described in our
“Care and Feeding of Your Hat”, along with additional
special instructions that may be provided with your hat, and with
all rules, regulations and policies of hat care that are considered
standard in the industry. Abuse of these rules may constitute
a voiding of our warranties, guarantees, and return policies.
These abuses shall include, but not be limited to, alteration
of the hat, unauthorized cleaning, either personally or professional,
of said item, or use of unauthorized solvents or solutions, damage
to the hat from sharp object “injury” (i.e.: scissors,
knives, pins, etc.), or damage to the hat from bites and tears
caused by, but not limited to animals, objects, or acts of God;
or from improper storage or handling. In cases where abuse is
observed, Baron Hats shall determined the amount of repair required,
and how much they are responsible for, and shall contact you before
doing said repairs. These decisions are solely based on these
rules, and on the decisions and discretion of Baron Hats of California.
All decisions are final.
ATTACHMENTS TO YOUR ORDER
On specific orders we offer as a courtesy other documentation
including, but not limited to Certificates of Authenticity, "Limited
Edition" numbers, or other informational material. Sometimes
these documentation's are inadvertently left out of the shipping
package. If this should occur, please contact us immediately and
we will send you the documentation via USPS at our cost. However,
please note that these documentation's hold absolutely no monetary
value, and therefore the exclusion of them from your original
shipping package can not in any way whatsoever constitute any
default in your order, and therefore you can not use this exclusion
as a basis for a refund or charge back, nor delay any confirmation
of delivery of your order until such time as you receive said
documentation.
RULES OF HAT MAINTENANCE
The return policy also adheres to the rules as described in our “Care and Feeding of Your Hat”, along with additional special instructions that may be provided with your hat, and with all rules, regulations and policies of hat care that are considered standard in the industry. Abuse of these rules may constitute a voiding of our warranties, guarantees, and return policies. These decisions are solely based on these rules, and on the decisions and discretion of Baron Hats of California. All decisions are final.
(Please see our "Returns Policy Details"
for complete conditions.)
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ADJUSTING HAT SIZES
As part of our 100% Satisfaction Guarantee, if any hat needs to be “resized”, you can return it, and we will adjust it until you are satisfied with the fit. We will pay any shipping charges back to you, but again, you must pay the shipping charges to our
Studio along with the Confirmation and Insurance provisions as set
forth in our "Return Policy". If our Quality Control
Department determines that the merchandise has been shipped to you in any form other than “perfect”, or that there is any “flaw” in the
workmanship or materials, then we shall also credit you for your shipping charges.
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If Product Arrives Damaged
Our products are well-packaged to withstand damage during shipping. We double-box and/or use special packing materials and boxes on all items, and refuse to carry products that are easily damaged during shipping. But if an item looks damaged or parts are
missing when they arrive to you, please notify us immediately. (Please see
the "Contact Us" section for specific information)
Our goal is to make buying online easy, safe and efficient!
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To Return a Product
You may return your purchase for any reason within 30 days of receipt.
Before you send it to us, however, please email us at service@baronhats.com and include your original order number, what
product(s) you are returning, and your name. Or
you may call us at 818-563-3025, or fax us at 818-563-4025 so that we have advance
notice and information about the package that you are sending back.
Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
Return the product using your preferred shipping method to:
Baron Hats
Return Department
1619 West Burbank Blvd.
Burbank CA 91506
Please save your return tracking number, and email it to us (or call or fax
us with the information), so that we can track the return. Once again, please note that it is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling, and we cannot pay for your return shipping charges. We will issue a credit to the credit card used for the original purchase. With
all our refunds, if you've paid by PAY PAL, then your PAY PAL account will
be credited back (however sometimes the "credit back" feature on
PAY PAL doesn't work, at which case we will issue you a refund check). If
you have paid by check, money order, or cashier's check, we will refund you
via a refund check, after the initial money's have cleared our account.
OUR CUSTOM HAT SATISFACTION GUARANTEE
It is accepted, agreed and understood by the customer that Baron
Hats shall not refund custom hat orders. We do however have an
Unconditional Satisfaction Guarantee on all custom made hats.
The Guarantee states that the customer shall be completely satisfied
with their hat, or Barons shall rework the hat, or replace the
hat with a new one and ship it back as many times as it takes
until the customer is satisfied. All shipping to Baron's shall
be the responsibility of the customer, however Baron's shall pay
for all shipping back to the customer. When shipping said hats
to Baron's, customer agrees to use UPS or Fed Ex shipping services,
and to include both the "signature required" option,
and also to insure the hat for the value of the original cost.
The customer shall also ship the hat in the original Baron's shipping
container, along with all protective materials.
In the case that the customer has provided Baron's with erroneous
details or information about their custom hat on their original order,
and/ or on subsequent communications including, but not limited to
e-mail, phone, fax, or regular mail, including, but not limited to, hat
size, color, material or style, there may be both a cost for replacement
or adjustment of said hat, and return shipping charges. The
implementation of such charges shall be totally by the sole discretion
of Baron Hats.
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Gift Returns
If you had received your merchandise as a gift, you may return your gift for any reason within 30 days of order receipt for online-store credit. The amount of credit will follow the same rules as our return policy. Please contact Customer Service
(service@baronhats.com). We will need your email address to process your credit.
All returned gift products must be in original condition and packaging; otherwise, additional charges may be applied.
SHIPPING
Please note: Because of the unique requirements
for shipping oversize packages, such as custom made hats, at times
specific delivery services must be used, especially for International
addresses. Therefore, Baron Hats reserves the right to change
carriers to insure the best delivery service for your order.
Baron
Hats is committed to shipping your hat to you as quickly and safely
as possible. Therefore sometimes because of factors beyond our
control we must change delivery services from the one requested
to one that will insure that you receive your hat in a timely
manner and in mint condition. For Overnight and 2-Day Shipping
-- Please note that all airfreight carriers reserve the right
to extend delivery time by 24 hours for residential deliveries.
This is beyond our control and airfreight charges cannot be refunded
for this reason. Your shipping charge is listed in
your shopping cart. When you select an item to add to our “Shopping
Cart”, you will first be prompted to a shipping page which
will ask you for your zip code or “country” code in
order to properly calculate your shipping charges. Below that
is a “drop down” menu that gives you specific options
for shipping. Please note that it is “defaulted” on
“UPS Ground” (all our orders are shipped via UPS only).
If you want your item shipped faster, you can hit the “down
arrow”, and select several other faster UPS shipping methods.
Of course, please note that these options are more expensive than
“Ground Shipping”. For INTERNATIONAL ORDERS, we also
provide several additional options utilizing USPS, which, depending
on where they are going, may offer cheaper shipping charges. You
will be able to see your shipping and handling charges when you
go to your shopping cart before you actually submit your order
to us for processing. Please be aware that there is an option
on the right hand section of our Shopping Cart that allows you
to go back and change your shipping options. You can do this as
many times as you want, until you are satisfied with the price
of your shipping. Your UPS confirmation e-mail will come to you
from: QuantumViewNotify@ups.com. If you see this address in your
e-mail box please be aware that this is from UPS and is not Spam!
Please be aware that unless specifically noted, custom
hats, and other special hats take between four to six weeks to
create. Shipping options (i.e.: UPS Ground; Two Day; One Day Overnight,
etc.) refer to shipping after the hat is completed.
IMPORTANT SHIPPING DELIVERY DATE ADJUSTMENTS
Baron Hats will make every effort to have your hats delivered
on the dates either discussed or noted on your invoice. However
because of the unique requirements of hat manufacturing, especially
custom hats, Baron Hats must depend, on many occasions, on outside
merchants for both their specially made "blanks", and
other custom materials and accessories. Therefore, circumstances
beyond Baron's control can delay the actual delivery of your order.
Baron's will make every effort to both expedite these situations,
and also make the customer aware of the details of any delays,
but the customer agrees, understands, and accepts the fact that
such delays do not constitute any default on our agreement, nor
can a delivery delay be used as a grounds for a refund. In some
circumstances, including, but not limited to the payment of "Rush
Charges", Barons will refund the Rush Charge, if one was
paid by the customer, such refund to be determined on a case by
case basis, and will be by the by the sole discretion of
Baron's exclusively.
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SHIPPING INTERNATIONAL ORDERS:
As with the regular shipping instructions, if you are shipping to any other area other than the United States (all Fifty States), you must use the “drop down” menu to select your proper UPS International Shipping Options.
For INTERNATIONAL ORDERS, we also provide several additional
options utilizing USPS, which, depending on where they are going,
may offer cheaper shipping charges. Be aware that there are several areas we are
not allowed, by law, bank restrictions, or by UPS provisions to ship to. If we discover
that your shipping address falls in one of these prohibitive shipping
situations, we will notify you immediately via e-mail, to make arrangements to either find a different shipping method, address,
or payment option, or if none are available to your satisfaction, we will void your order, or credit back your account.
IMPORTANT
TO INTERNATIONAL ORDERS - ADDITIONAL CUSTOM CHARGES: The shipping
charges that are incorporated into your bill automatically from
our shopping cart, and reflected in your invoice from us are for
the actual shipping of the item only. Please be aware that each
country may have its own "Import Duty", "VAT",
"Parcel Force" and other additional custom charges that
they levy on the package before delivery. Since we have no way of
knowing what these charges may be, there is no way we can incorporate
them into the original shipping charges. You may want to check
with your local post office or custom office to find out just what
these charges may be. We can not, of course, assume any responsibility
for these extra charges that may be incurred by your local post
office in your country, and therefore these additional charges are
your own responsibility.
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INSURANCE
On our “shopping cart” you will see exactly the amount we have charged for our mandatory insurance. This is automatically factored in depending on the item(s) you have order, and can not be changed or deleted.
HANDLING
A special “handling” charge is also added to your order, depending on the type of merchandise you have ordered. This nominal charge is
automatically added to your shipping charge. OUR UNPARALLELED PACKING IS INCLUDED FREE OF CHARGE
AS PART OF YOUR HAT PURCHASE. Baron Hats takes enormous pride in the quality and craftsmanship of their hats, and have for over five decades worked like the dickens to create a “legendary” reputation. And our hats go through a hyper scrupulous, and some say, slightly insane inspection and re-inspection before we will let a “Baron Hat” leave the shop on its way to your awaiting head. So, when you buy a Baron Hat… and that means any hat that comes from us… you are treated to our famous
“Six Step Perfectionist Packing Method ™”
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TRACKING
YOUR ORDER
All orders automatically receive a special UPS e-mail once your
order is shipped. This will be sent to the e-mail address you
provide, so make sure you give us a current, and active e-mail
address. In the e-mail, you will receive your special tracking
number, and a link to the UPS site to check out the progress of
your shipment. Your UPS confirmation e-mail will come to
you from: QuantumViewNotify@ups.com. If you see this address in
your e-mail box please be aware that this is from UPS and is not
spam!
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IF
YOU DO NOT RECEIVE E-MAIL CONFIRMATION
CHECK YOUR SPAM FILE!
Many new servers (i.e. AOL), now have sophisticated Spam Filters
to keep those annoying mass mailing e-mail ads off your address.
Unfortunately, sometimes the filters are a little too “efficient”,
and they dump legit e-mails into your Spam Folder, so that you
never see them. If you are excepting an e-mail from us, or do
not receive your order confirmation, or UPS delivery tracking
e-mail, (which will come to you as: QuantumViewNotify@ups.com)
please check your “Spam dump folder”. If you find our e-mails
in there, you can highlight that specific e-mail, then click:
“THIS IS NOT SPAM”, and your filter should allow our correspondence
to show up in your regular mail in the future.
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SHIPPING
TO MULTIPLE ADDRESSES
Because of the special nature of Baron Hats of California merchandise, we do not ship to
multiple addresses, since tracking and reliability drops with each additional shipping location. Therefore, only one “shipping address” is provided. If you are ordering multiple items for various people, please understand that we’d rather you receive all your times delivered to one location, and in a timely manner (and that you get them at all!), and in good condition. Once you’ve received your order, you can distribute them to the lucky parties! If you are shipping your item as a gift to only one recipient, you can use their name and address in the “shipping address” portion of our Shopping Cart, and the item(s) will be shipped directly there.
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SHIPPING ORDER AS A GIFT
If this is a gift, and you do not want the recipient to know the price, please indicate this in our “SPECIAL INSTRUCTIONS”, and we will send them only a “packing slip” without prices, and send you the invoice under separate mailing, or through e-mail. We can also provide a gift card with their order. Please include the name of the recipient, and any message you’d like on the card in the “SPECIAL INSTRUCTIONS” box in your Baron Shopping Cart at CHECK OUT.
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TERMS
AND CONDITIONS OF USE:
PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY
BEFORE USING THIS WEB SITE (this "Site"). By using this site,
you agree to the following terms of use. If you do not agree to
these terms, you may not use this site. Baron Hats
reserves the right, at any time, to modify, alter, or update these
Terms of Use. By accepting our terms of use, you agree to be bound
by such modifications, alterations, or updates.
General
The information contained in this Site, including but not limited
to the rules that govern the use of the Site, is subject to change
without notice. Your use of the Site following any such change
constitutes your agreement to follow and be bound by the rules
as changed.
Copyright
All Web site design, text, graphics, and the selection and arrangement
thereof Copyright © Baron Hats 2005 (and subsequent
years), or in the case of product material, all text and graphics
are Copyright by the original owner. All RIGHTS RESERVED. Permission
is granted to copy electronically and to print in hard copy portions
of this Web site for the sole purpose of using this Web site as
an information resource (or if ordering goods or services and
using this site as a shopping resource). Any other use of materials
on this Web site—including reproduction for purposes other than
noted above, modification, distribution, or reproduction—without
the prior written permission of Baron Hats is strictly
prohibited. It is also strictly prohibited to copy electronically,
reproduce or print any material that is copyrighted by other parties,
either as noted on the site with their own proprietary copyright,
or by inference.
The
images and all other media in these pages are either the property
of Baron Hats, or are believed to be in the public domain, or
have been placed here with permission from the copyright holders
either by noted copyright or inference. (and whom hold all
rights). If you are the copyright holder to any material contained
herein and/or object to its inclusion in this site, please let
us know, and the offending material will be immediately
withdrawn. All material on this website has been supplied
by Baron Hats, Inc. Gnome Tree Enterprises,and its officers, affiliates,
or assignees are not affiliated in any way with Baron Hats, Inc.,
, nor do they by fact or inference imply to hold any rights or
authorization, rights of association or sponsorship or endorsement
of the use of any copyrights or trademarks as held by any individuals,
or companies mentioned or pictured in association with this website
and are exempt from any action that may occur from any conflicts
of copyrights, trademarks, registrations, etc.
Trademarks
The Baron Hats Web site and Baron Hats, Inc. logo are service
marks of Baron Hats. All other trademarks, product names and company
names or logos cited herein are the property of their respective
owners either by noted copyright or inference.
Order Acceptance
The receipt of an order number or an email order confirmation
does not constitute the acceptance of an order or a confirmation
of an offer to sell. Baron Hats reserves the right, without prior
notification, to limit the order quantity on any item and/or to
refuse service to any customer. Verification of information, or
further information may be required prior to the acceptance of
any order.
Links to Other Web Sites
Baron Hats makes no claim or representation, and accepts no responsibility,
regarding the quality, nature, or reliability of the sites accessible
by hyperlinks from this Site, or Web sites linking to this Site.
Warranties and Disclaimers
Baron Hats intends for the information and data contained in the
Site to be accurate and reliable, however, since the information
and data have been compiled from a variety of sources, it is provided
"AS IS." Baron Hats, Inc. EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR
CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING
TO OR REFERENCED BY THE THIS SITE, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY
OR SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT.
This Web site is operated by Baron Hats from its Studios in Burbank,
California, USA. The law of the State of California shall govern
these terms and conditions, without reference to its choice of
law rules. Baron Hats makes no representation that the information
in the Web site is appropriate or available for use in other locations,
and access to the Site from territories where the content of the
Site may be illegal is prohibited. Those who choose to access
the Site from other locations do so on their own initiative and
are responsible for compliance with all applicable country, federal,
territorial, state or local laws.
Use of this site constitutes acceptance of our Terms of Use Copyright
© 2005 by Baron Hats. All rights reserved.
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Our Privacy Policy
Your Personal Information
Baron Hats is the sole owner of the information collected on this site. We will not sell or rent this information, nor will we share with any third parties. It is kept strictly confidential.
Cookies and IP Numbers and Pop Ups
Baron Hats is firmly committed to customer privacy. We use your IP address simply to help
identify you and to diagnose problems with our server, and to administer our Web site.
We use cookies to keep track of your shopping cart and for other purposes such as to personalize the site. If you set your browser to reject cookies or
to block “Pop Ups”, you will still be able to use portions of the Baron Hats site; however, the site will not be able to recognize your cart, your account, or any personalization. In regards to “pop ups”, Baron Hats does not engage in any outside advertising whatsoever, and the use of the “Pop Up” technology is used solely for special “windows” for additional information on specific items pertaining
only to and exclusively for Baron Hats. By blocking such “Pop Ups” you may find that these additional windows will not operated. You can simply allow the “Pop Ups” for
the Baron Hats site, and keep them close for other sites.
External Links
This site may contain links to other Web sites. Baron Hats is not responsible for the privacy practices or the content of such sites.
Address Information
Our site uses an order form for you to request information, products and services. We collect your contact information, including, but not limited to, addresses, email addresses, phone numbers, and financial information. Collected information is used solely for billing, credit confirmation and to contact you when necessary and is never sent to any third parties.
Customer information is considered strictly confidential, and Baron Hats, Inc. never transfers said information to another company for any purpose whatsoever.
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Security
This Web site takes every precaution to protect our users’ information. It
uses the most up-to-date SSL encryption protocol and additional security
technologies to insure your totally privacy and safety while shipping
on-line at www.baronhats.com.
When you send sensitive information (such as your credit card
number) to us via our registration/order form, that information
is encrypted and protected with SSL, the current industry-standard
encryption protocol. When you are on such an SSL-protected page,
a picture of a "closed padlock" appears at the bottom
or top of some Web browsers. (On some sites, this "lock"
appears "open".) Another way to tell if you are on a
secure page is to look at the address or URL of the page. (Look
in the address box or right-click on the page and select "Properties".)
These secure SSL-encrypted pages have URL's that start with http's://
instead of http://.
If you have any questions about security at our Web site, send
an email to service@baronhats.com
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Legal Disclaimer
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or to comply with a legal process served on our Web site.
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Payment Options
CREDIT CARDS:
We accept Master Card, Visa, American Express and Discover Credit
Cards, along with PAY PAL, gift certificates, personal and business
checks, money orders, and cashier's checks (in U.S. dollars and
drawn on a U.S. bank). We do not accept purchase orders. As with
all retailers, if you do pay by personal or business check, please
be aware that your order will be slightly delayed, since we can
not processed your order until such time as we receive confirmation
from our bank that said check has been cleared and deposited to
our account.
All Baron Hats products and services are priced in U.S. dollars.
Our systems are very secure, and all customer information is kept private.
Please read our security and privacy policies for more information.
Orders can only be placed on-line, through our secure credit card server, or through mail or fax. Please see your options when checking out in our SHOPPING CART. We do not accept phone orders at this time.
FLEXPAY PLAN:
If
you opt to use our "Flex Pay Plan", at the time of purchase,
we will bill your credit card for the first monthly installment,
including applicable sales tax*, shipping, handling and insurance
fees. The remaining balance is then automatically billed to your
credit card in two additional equal monthly installments*. As
with all our purchases, your credit card debit amount will be
billed from GNOME TREE ENTERPRISES.
Flex Pay is good only for credit card orders (Visa, Master Card,
American Express/Optima and Discover). It can not be used for
Pay Pal, or check or money order purchases.
If your credit card payments are rejected by the bank or there
are other negative credit issues that come to your attention,
Baron Hats, Inc. and Gnome Tree Enterprises has the right to cancel
said order. We will make ever effort to contact you once we have
received a "decline" notice on a payment. However, if
FlexPay customer does not respond to these communications, or
does not resolve the issues so that the remaining payments can
be paid, Baron Hats shall cancel said order, and the customer
forfeits any balance already paid.
All payments through Flex Pay are subject to the same rules and
regulations of our regular purchases. By selecting the Flex Pay
option, you agree to all such terms including by not limited to
your agreement to pay the "Guaranteed Full Price" in the number
of installments agreed upon. As stated above, if the customer
does not correct any problems with their credit card, so that
payments can continue, or does not communicate with our phone,
mail, or e-mail inquiries, customer shall forfeit any paid balance,
and the order will be cancelled. If the customer has received
their merchandise before all payments are made, and there is a
"decline" in outstanding payments, (your installments),
your bank shall be contacted, and your heretofore agreed upon
terms will be communicated, and you agree that Baron Hats, et.
al., shall have all legal rights to obtain any unpaid balance
from your bank or other sources deemed necessary. It is understood
that this shall greatly effect your credit rating, and Baron Hats,
et. al, shall communicate to the proper credit card companies,
authorities, etc., any said default.
If
for any reason a customer should cancel their unpaid and due payments
Baron's shall take any and all remedies to obtain their fees and
payments. This will include an additional $100 accounting and
bookkeeping fee, along with any attorney fees, or other fees amassed
during the process of obtain said payments from customer.
CHECK PAYMENTS:
To place an order with a check, money order, or cashier's check
(denominated in U.S. dollars and drawn on a U.S. bank), please
print your shopping cart and send it with your payment to:
Baron Hats
2658 Griffith Park Blvd
#133
Los Angeles CA 90039-2520
USA
Please do not send money, checks, or money orders, to our Studio
address in Burbank, California, since we are not set up to process
them for that location. If you still have any questions about
mail-in orders, please contact us at service@baronhats.com
You can also fax an order, per the instructions in our SHOPPING CART to our special fax-order phone number: (323) 664-4379. Again, please do not fax orders to the Baron California Hat’s Burbank Studio fax number.
Please be aware than all checks, money order and/or cashier checks must be made out to GNOME TREE ENTERPRISES (and NOT to “Baron Hats”). Also please be aware that if you are using a credit card, your charge will show up on your statement as GNOME TREE ENTERPRISES, as will any refund due to you.
For those paying by personal or business check, please note
that we can not begin work on your order until your check has cleared our
bank. Therefore please add between a week and ten days to our "due
date" for your item so that your check will clear.
INSUFFICIENT FUNDS: If your check is returned to us because of
"Insufficient Funds", you will be charged an additional $50 (Fifty
Dollars and No Cents). All failures to pay this service charge shall be
reported and can greatly effect your credit rating.
STOPPED PAYMENT: If your check is returned to us because you have arbitrarily
"stopped payment" on your check (that is, you have
stopped payment without our prior notice and agreement), you
shall be charged an additional $75 (Seventy-Five Dollars and No
Cents). All failures to pay this service charge shall be reported
and can greatly effect your credit rating.
If you are out of the United States and want to send a money order or cashier’s check, you must send an INTERNATIONAL CASHIER’S CHECK or INTERNATIONAL BANK MONEY ORDER.
GIFT
CERTIFICATES:
You can also use a Baron California Hat gift certificate. For information on how to use gift certificates please
read our "Gift Certificate" section.
Sales Tax
Items shipped to destinations in the State of California, shall be automatically charged the proper sales tax. This
California sales tax charge will automatically show up in your SHOPPING CART.
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Using Discount Coupons or Gift Certificates
During the checkout process you can enter any of our coupons, promotional codes and gift certificates that you would like to use on that order. Please note any restrictions or expiration dates on these coupons, promotional codes, or gift certificates before ordering.
To redeem a gift certificate, enter the claim code number EXACTLY as found on all gift certificates in the proper “HAVE A GIFT CERTIFICATE?” link at the bottom of our SHOPPING CART.
You can only redeem one gift certificate per full shopping cart purchase (that is, you can order as many items as you want in one order, and use your gift certificate, but you can not combine any other gift certificates to that specific order). Please note that besides not being able to combine more than one gift certificate to your order, you can not also combine promotional or discount codes to your order if your are using a gift certificate, and concurrently, if you use a discount or promotional code, you can not use a gift certificate.
To redeem a coupon or promotional code, enter the appropriate code number in the “HAVE A DISCOUNT CODE?” link at the bottom of your shopping cart. Please note that promotional codes and coupons are limited to only one per purchase.
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Order Confirmation
You will receive an "order confirmation" email within 24 hours of placing your order. The email confirmation will list all items in your order and serve as your invoice.
If you do not receive your order confirmation after 24 hours,
please contact us at service@baronhats.com
Be sure to include your account email address and order number.
We will send a new confirmation to you. Also, please read
out "IF YOU HAVE NOT RECEIVED AN E-MAIL" section of
this Customer Service page for further details.
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Gift
Certificates
Baron Hats gift certificates can be purchased for various amounts. You can “write in” the actual amount you’d like to spend, and a gift certificate will be “generated” in that amount, along with your personal gift certificate code number.
The gift certificates can only be delivered via U.S. mail, (we do not generate e-mail gift certificates). There are no shipping charges for gift certificates. You may personalize the certificate and have it sent directly to the recipient, or you may have it sent to you. Please
read "Buying a Gift Certificate" for further details.
Buying a Gift Certificate
You can add gift certificates of different denominations to your Shopping Cart. We also offer multiple Corporate or Personal Gift Certificates. To order, and get more information on gift certificates,
please see our GIFT CERTIFICATE ordering page.
We'll send you e-mail confirmation once you have placed your order. Click here to read the gift certificate rules.
Gift Messages
You can add a gift message to your order. These cards are delivered with your order either to you, or to the address you supply us in the “shipping address” section of our shopping cart. Use the SPECIAL INSTRUCTIONS box to request a gift card, and message. Messages are “cut and paste” from that text box, so make sure to read your message carefully before submitting. Baron Hats is not responsible for any errors in such messages.
We send them "as is" without any editing or correcting. There is no charge for sending gift messages.
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Rules for Gift Certificates
Gift certificates can only be redeemed through our Web site, www.baronhats.com,
toward the purchase of products sold only by Baron Hats, Inc.
Gift certificates cannot be used to pay for gift certificates.
Gift certificates are not redeemable for cash and cannot be returned for a cash refund.
If your order exceeds the amount of your gift certificate, you must pay the balance with a credit card or other payment options per your shopping cart instructions.
Gift certificate cash value is 1/10 of one cent.
Gift certificates and their use on our Web site are subject to our Terms and Conditions of Use.
Baron Hats reserves the right to change these terms and conditions from time to time at its discretion.
Gift certificates and unused portions of gift certificates expire two years from the date of issue.*
Gift certificates are not transferable.
Baron Hats is not responsible for lost or stolen gift certificates.
*Does not apply in any states where prohibited by law.
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Corporate Gifts and Corporate Gift Certificates
At Baron Hats we offer hundreds of hats, collectable's
and other related merchandise. Sometimes the best way to give
someone the gift they want is to let them select their own
gift. If this flexibility fits you or your company's goal, then
our Gift Certificates may be your solution!
Our Gift Certificates can be personalized with the recipient's name and address, your company's name and a congratulatory message. Certificates are available in any denominations (minimum $25), and can be customized to fit the needs of your program.
We cannot give refunds on gift certificates, so please be confident of the quantity you need before ordering. Please call us at (818) 563-3025, or e-mail us at
service@baronhats.com with any questions or thoughts on how we can improve our corporate gift program.
If you would like to order mutable gift certificates for personal or business use, simply go to
our GIFT CERTIFICATE ORDER PAGE, and fill in an amount (minimum order $25) and then click on the “number of items” drop down. Please supply us with the name of your company, or individual you would like on the certificates in the SPECIAL INSTRUCTIONS box in your SHOPPING CART, and you will be mailed your personalized gift certificate. Each certificate will have its own special code to use in ordering.
We look forward to working with you!
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